Digital Power for Utilities
Scalable growth, true customer centricity, efficient processes
Pressure on utility and waste management companies is increasing: customers expect digital services on equal footing, yet processes and IT landscapes are often fragmented. This slows down operations and weakens the overall customer experience. We support energy suppliers, municipal utilities and waste management companies in their digital transformation, combining reimagined processes with data-driven insights to build trust and foster long-term customer relationships.
Smart and user-friendly service portals are more in demand than ever
Companies in the utilities sector support people over many years and therefore carry a special responsibility. Customers expect digital services that are available at any time. They want a central place where services are easy to access, information is presented reliably and personalized content appears in the right context.
Digital service portals play a central role in this: they create transparency, simplify interaction and strengthen customer relationships. For both private customers and B2B users, they serve as a reliable, central platform for services, information and efficient business processes.
Bring your digital services and customer communication together on one central platform.
- Connected system landscape
Service portals are more than frontends. They securely connect systems, data and people. - Intelligent user interfaces
Personalized dashboards bring together all relevant information and present it in a clear, user-friendly way. - Sustainability and transparency
Climate-relevant energy data is prepared in an easy-to-understand format and enriched with personalized recommendations. - Automated customer service
AI-powered assistants reduce service costs and relieve customer service teams. - Optimization with responsibility
Feedback and usage data provide valuable insights that, with consent, directly inform ongoing optimization and further development.
Automation without system breaks
Customers expect fast, always-on service, personalized communication and seamless digital experiences. Yet outdated systems often slow things down. They create isolated data silos, lead to inefficient manual processes and leave valuable customer data unused. This is exactly where we come in. We design service portals that are flexible, powerful and future-ready, with a clear focus on user experience and outstanding service quality. To achieve this, we connect data across all systems and enable automated solutions for truly seamless end-to-end experiences.
Sorting waste? Absolutely. Fragmented systems? Please don’t.
Modern systems help optimize processes sustainably, make relevant information available across systems and protect sensitive data. This enables you to deliver better services to your customers with less effort – around the clock. Yet long-established system landscapes often stand in the way. Technological fragmentation and missing interfaces complicate processes, disrupt end-to-end data flows and make personalized communication unnecessarily complex. Together, we take a close look at your system landscape and rethink it from the ground up.
We create connections
For a modern and scalable IT infrastructure, interfaces are much more than just code. They act as bridges for speed and flexibility. By developing smart interfaces, we create solutions that meaningfully connect systems and grow with your requirements instead of holding them back. Whether commerce platforms, traditional or headless CMS: we bring our technical expertise and design capabilities to the table from the very beginning, with passion and purpose. What matters is the value for you and your customers. This is what guides our portal solutions, and how we continue to develop them to fit your needs precisely.
“From the very beginning, our focus was on creating real value for our customers. Together, we developed exactly the solution that makes our services easier to access, easier to understand and fully usable online.”
André Lampe, Head of Fee Billing, Wirtschaftsbetriebe Duisburg, Product Owner Customer Portal
Personalization makes the difference
Enable truly personal experiences. With a holistic view of your customer data, you can deliver relevant content at exactly the right moment. This creates personalization that builds closeness, strengthens loyalty and deepens customer relationships over the long term.
Are you ready to deliver relevant content exactly when it truly matters to your customers?
- Shared understanding
Centralized data makes your customers’ needs transparent. - More time for what matters
Fast response times thanks to smart automation. - Transparency instead of tariff complexity
Stronger customer relationships and higher conversion through offers delivered at the right time and place. - The right system for smart solutions
SAP technologies enable real-time personalization.
A 360-degree view for stronger customer relationships
Today, customers expect not only fast response times, but also services and offers that are precisely tailored to their individual needs. A holistic 360-degree view of relevant customer data brings information together in a structured way, creates a consistent and up-to-date overall picture, and forms the basis for targeted, personalized communication across all touchpoints. We also ensure that all security and data protection requirements are reliably met, keeping sensitive data protected at all times.
Details about SAP Emarsys
Data flow instead of a service dilemma
With SAP Sales & Service Cloud, relationship management becomes a fixed and integral part of day-to-day work. The platform consolidates customer, sales, and service data in a single central solution, documents all contacts and interactions seamlessly and transparently, and consistently supports legally compliant, standardized processes. The result is a central, transparent working environment that empowers teams to build and strengthen customer relationships sustainably.
Understanding instead of just managing
Is your customer base changing faster than the meter keeps ticking? With a central customer data platform, you create the foundation for sustainable customer relationships. The SAP Customer Data Platform brings together all customer-related information from marketing systems, physical stores, customer service, and other relevant touchpoints into a consistent, centralized data foundation. This enables efficient handling of inquiries and complaints, accelerates processes, and sustainably improves customer experiences.
Learn more about our SAP Products
Cybersecurity: Stronger together for greater security
Your digital infrastructure is growin and with it, the attack surface. Regulatory requirements and increasing threats make holistic cyber resilience essential. For us, it goes without saying that we align our software development processes with legal requirements as well as your individual needs and go beyond that with additional measures to provide security and reliability.
Create digital protection you can rely on, today and in the future.
- Secure Software Development Lifecycle (SSDLC)
Security is not a final milestone, but an ongoing responsibility with defined processes. - Security & quality standards
Policies, frameworks, and SBOMs create transparency and stability. - Web Application Security Testing (WAST)
Penetration tests and process reviews identify vulnerabilities. - Real-time detection and response
Intelligent systems detect threats immediately and respond automatically. - Training and incident response plans
Trainings and simulations enable swift, effective action in critical situations.
Detect threats in real time and respond immediately
Whether service portals, mobile applications, or connected systems: the digital infrastructure in public services is growing—and with it the attack surface. This becomes especially critical when a wide range of systems are interconnected, data flows in real time, and sensitive personal information is processed.
That’s why we apply dedicated quality standards in software development, conduct a wide range of tests and audits, and train your teams across all relevant security topics.
Defend against attacks effectively
With centralized IT security requirements under the BSI Act, the KRITIS Umbrella Act, and the EU-wide NIS2 Directive, legal obligations for protecting systems and ensuring holistic cyber resilience are increasing. We help you identify vulnerabilities, close security gaps, and minimize future risks.
We deliver protection that works
We support you in the secure implementation of digital platforms and applications. Security is not an add-on for us, but an integral part of every architecture. From the very beginning, we take data protection, access control, and technical security into account.
Drawing on numerous successfully delivered projects, we understand the specific requirements of your industry and ensure that your digital solution is not only functional, but secure keeping sensitive data protected at all times.
„Security as a quality factor is an inseparable part of every single project phase—from planning and development through to the operation of web applications. Security must always be considered from the outset and cannot simply be added at the end of a project."
Sven Scheil, Chief of Application Security and Code Quality at hmmh AG
